Our commitment
Virtual Travel Clinic is committed to providing an accessible experience for all users, including people with disabilities. We follow the Accessibility for Ontarians with Disabilities Act (AODA) and strive to meet or exceed Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
Measures we take
- Semantic HTML, ARIA landmarks, and keyboard-accessible navigation across the site.
- Responsive design that adapts to screen size, zoom, and orientation.
- Sufficient colour contrast and clear focus indicators.
- Descriptive alt text on meaningful images; decorative images marked appropriately.
- Captions and transcripts for video content where available.
- Accessibility considered in design reviews and third-party tool selection.
Alternative ways to access our services
If any part of our digital experience is not accessible to you, you can still reach us by:
- Phone: (437) 525-4142 (voice and SMS)
- Email: info@thevirtualtravelclinic.ca
- In person at Cloud Pharmacy, Toronto, Ontario (wheelchair accessible).
Accommodations
We will make reasonable accommodations for patients with disabilities, including:
- Accessible formats (large print, plain language, audio) on request.
- Support persons and service animals welcome.
- Sign language or language-interpreter consultations by advance arrangement.
- Flexible appointment times for patients who need longer consultations.
Limitations we are working to fix
Despite our efforts, some content or third-party components may not yet fully conform to WCAG 2.1 AA. We are continuously improving. If you encounter an accessibility barrier, please let us know and we will address it promptly.
Feedback & assistance
We welcome feedback on the accessibility of our website and services. If you experience a barrier or need content in a different format, contact our Accessibility Coordinator:
Email: info@thevirtualtravelclinic.ca
Phone: (437) 525-4142
Mail: Accessibility Coordinator, c/o Cloud Pharmacy, Toronto, ON, Canada
We will respond within 10 business days and provide feedback in the format in which it was received, or as you request.
Multi-year accessibility plan
Our multi-year accessibility plan documents the actions we take to prevent and remove barriers. It is reviewed at least every five years and is available in alternative formats on request.